At Biotech NeuroProb, the ombudsman plays a strategic role in strengthening transparency, integrity and trust in institutional relations. It acts as an independent listening and mediation channel, receiving manifestations from collaborators, partners, researchers, patients and other stakeholders. Its objective is to ensure that all voices are heard with respect, welcome and confidentiality, promoting the proper resolution of conflicts, the identification of opportunities for improvement and compliance with the ethical and regulatory principles that govern our activities. In addition, the ombudsman actively contributes to the regularity of accounts, contracts and services, ensuring the responsible use of resources, compliance with legal standards and efficiency in the execution of our actions, especially in projects with public promotion or strategic partnerships.
To assist in the culture of transparency, ethics and impartiality in processes, NeuroProb has a collection of manuals and internal policies that guide relationships with its employees and partners, which are available for downloads below.